FAQ

Warranty Policy
We offer a 1 year warranty on all our products from the date of purchase. Note that the buyer will be liable for all return shipping costs back to us. Once a claim has been accepted we will replace the product with an identical unit. If we no longer offer the item a credit of equal value will be given to you towards the product of your choice.

To process a warranty please choose “contact us” and let us know your purchase date, product type and contact information.

Warranty Exclusions:
We do not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage (dropping your product), or if the product is used for a purpose for which it was not designed.

Return Policy & Exchanges
All sales are final. We do however refund or exchange for items that have been damaged in transit due to shipping errors.

$10 Flat Rate Shipping
That’s right! $10 flat rate shipping on all items + $2 shipping for each additional item added to that order!

Local Pickup
If you decide that you’d like to checkout using local pickup we will be sure to contact you with the number provided for arrangements. Thank you.

Cancelling Orders
We are only able to cancel orders within the first 24 hours after the order is placed. After that the order has most likely been processed and is prepping for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Note that the processing time varies. If you place an order and the item is shipped within the 24 hour cancel window we will not be able to cancel your order.

Will your light bars fit my vehicle?
All of the light bars we carry are universal, they are made to fit any vehicle. Each Light Bar includes universal mounting brackets and hardware. However, we highly suggest that every customer measures the area they are planning to install the light to just to avoid any issues after delivery.

What does IP 67 mean?
This is a standardized way to measure solid particle (the first number (6)) and liquid (the second number (7)) penetration resistance. In this case, 6 is the highest level for solid particle resistance meaning that the unit is dust tight. 7 is the second highest level, but considering these aren’t meant for submarines, it is the highest practical level you should pay for and means these lights can stand to be submerged below 3.2 feet of water for 30 minutes without damage.

Pricing?
All of our prices are in CAD.